Cancellation Policy

You can cancel a subscription at any time from your account settings, or by emailing hello@aiapiharbor.com. Cancellation takes effect at the end of the billing period you have already paid for. We do not charge a cancellation fee and we do not require notice. You can also reach us instantly through the live chat icon in the bottom right corner of any page.

• Credits already in your balance stay usable until the end of the paid period, and remain available while your account is open unless we state an expiry at purchase time.
• Cancelling stops future renewals. It is not a refund request. If you want money back as well, see the Refund Policy.
• If you cancel within 14 days of a payment and have not used the credits from it, you can request a full refund of that payment.

Refund conditions are in the Refund Policy.

Ask us to close your account and we will disable your API keys immediately, stop all billing, and confirm by email. Closing an account is permanent, so export anything you need first.

On request we delete your personal data, subject to records we must keep for tax and accounting obligations, which are retained in a restricted form for the statutory period and then deleted. Details are in our Privacy Policy.

You are on the waitlist only, with no payment involved. Use the unsubscribe link in any email, or the unsubscribe page, and your record is removed. There is nothing else to cancel.

If we suspend or terminate your account other than for a breach of our terms, or if we discontinue the service, we refund any unused prepaid credits and give reasonable notice where possible.